5/6/2023 0 Comments Callcenter costa rica![]() They understand our business and our needs and are working alongside us to improve at all times. When issues arise, as they can, these are handled quickly and without any major impact to the business. It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement. I appreciate both the quality of their work as well as how they work with their clients. It’s been important to our growth over the last 3 years and they are always developing new products that adequately address problems in many businesses. The Price is too high compared to other market solutions that offer the exact same service with better Software and support.Ĭomentarios: Overall I think we can say we are big advocates for the Nextiva software. Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. Sometimes call forwarding works.Sometimes. ![]() Yes, it's a separate deal, and it's super buggy! When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform. Cannot miss mentioning their "customer care" group is just rude. The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. So I did not use the phone much but I did not like that the contract automatically renewed and was subject to a hefty cancellation fee.Ĭomentarios: Its been like walking across the Mojave desert barefoot. They were reasonable enough to cut it into half. That was really a bummer given that my store was closed for 3 months and lived on grants and loans but I do not know what they're going through so maybe they needed these fees for survival as well. My Assistant set this up in 2018 and we fulfilled a 2-year plus contract then was charged a significant cancellation fee because we switch and I did not know contracts automatically renewed. I especially appreciate help today closing our account. I would like to commend though as he went above and beyond.Įxcellent customer service and you may reach someone easily. I can imagine you need to have a certain scale of business first before this system really becomes useful.Ĭomentarios: Excellent customer service for the most part but the manager who replied to my emails once did not reply back or call me back and I had to call at least 3x to get this matter of our cancellation resolved. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. We are very excited to see how this impacts our results in the coming weeks and months. ![]() Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. I believe the improved communication, clear goals and metrics are going to help us a lot. If you do take this time, which we did, then it’s immediately impactful. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. Comentarios: The set up time is pretty intensive. ![]()
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